Standard terms and conditions of services
“Buyer” means the individual or organisation who buys or agrees to buy the Services from the Supplier;
“Contract” means the contract between the Supplier and the Buyer for the provision of Services incorporating these Terms and Conditions;
“Valeting Services” means the service of exterior and/or interior cleaning;
Car Services means the services including but not exclusively repairs, refurbishment and bodywork
“Terms and Conditions” means the terms and conditions for the provision of Services set out in this agreement and any special terms and conditions agreed in writing by the Supplier;
The Supplier shall begin to perform the Services of Vehicle Valeting and Car bodywork repairs.
The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted, secure or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all.
The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.
Valuables and / or personal items are the customers responsibility at all times and should be removed from the vehicle(s); our staff are authorised to discard items from the vehicle(s) as part of the cleaning regime.
As part of our policy to improve the quality of services, we reserve the right to alter specifications of any services without prior notice.
We reserve the right to modify our pricing schedule or any quotation without prior notice.
Prices are subject to change and are exclusive of VAT.
Our determination of the size category of your vehicle with regard to the price list shall be final and binding.
All payments must be made on the day, upon completion of the service.
If you have booked a valet service, please make sure your vehicle is in a reasonable condition by removing excess items from the interior and boot area. Either remove all your personal belongings, or put them in a bag away from rubbish that we will clear.
N.B. Items that may resemble rubbish could be considered disposable and therefore, removed. We will not be held responsible in such a situation.
Child seats must be refitted by you; we will not be able to refit seats under any circumstances.
Whilst every effort is made to ensure valeting services are carried out to the highest standard (according to the condition of a vehicle), you advised to check the vehicle (s) on completion of the valet. If there is any cause for dissatisfaction, please point out the discrepancy to the valeter, who will endeavour to correct it at that time and to the best of their ability.
No responsibility can be accepted by Wharfside for omissions or discrepancies detected after the valeter has left the premises. Should the valet be carried out with the ‘Buyer not present’ and you have cause for complaint, please contact Wharfside within 24 hours of valet. Should you fail to adhere to this time scale, Wharfside may decline to rectify any omissions or discrepancies.
We will not be held responsible for any damage to your vehicle arising from ill-fitting trim, loose or faulty parts, door mirrors held on with chewing gum etc. Please ensure you make us aware of any potential problems before we start the valet.
In the unlikely event that your appointment has to be delayed or cancelled by us, we will contact you as soon as possible. We are not liable for any consequential losses resulting from such delay or cancellation.
A non-refundable deposit is taken for all Body Work Services